On May 14, 2015 03:39 UTC the Device Cloud Technology Team encountered an issue impacting the application tier while performing maintenance on the platform. This issue resulted in a service disruption for 90 minutes, from 03:39 to 05:09 UTC. Thank you for your continued business and patience.
The Device Cloud Technology Team encountered an incompatibility between a component in the storage tier and the application tier during the update. As a result, they were forced to roll back the update and cancel the maintenance.
Actions to Prevent Future Incidents:
- The Device Cloud Technology Team is analyzing the staging and production environments in order to determine how these differences occurred.
- Additional checks are being implemented in the automated update procedure to flag this type of incompatibility and abort the update in the future.
May 15, 00:57 CDT
The Device Cloud Technology Team has resolved the service disruption issue and is monitoring progress as device connections and application services are being restored. The problem began on May 14, 2015 03:39 UTC and was resolved by May 14, 2015 05:09 UTC. During this time, Customers were unable to access Device Cloud or Remote Manager.
Root cause investigation is under way, an update on progress and preventative steps instituted will be posted by May 15, 2015 03:00 UTC. Thank you for your continued business and patience during this incident.
May 14, 00:14 CDT
The Device Cloud Technology Team is still working to resolve the service disruption and bring it to resolution as quickly as possible. Updates will be posted as more information becomes available. Thank you for your continued business and patience.
May 13, 23:42 CDT
The Device Cloud Technology Team has encountered issues that are prolonging the expected downtime. Updates will be provided when more information is available. Thank you for your continued business and patience.
May 13, 23:15 CDT
The Digi Cloud Operations Team is performing maintenance on Device Cloud US May 14, 2015 03:00 UTC (May 13, 2015 10:00 PM CDT). Service impact is planned to be no more than 10 minutes. No action is required on your part. Your devices will re-connect automatically. Thank you for your continued business and patience.
May 13, 22:00 CDT