The Device Cloud Technology Team has resolved the performance degradation issue. The problem began on April 28, 2015 00:25 UTC and was resolved by April 28, 2015 02:45 UTC. During this time, Customers may have experienced high latency sending device commands or receiving device data.
Root cause investigation is under way, an update on progress and preventative steps instituted will be posted by April 29, 2015 02:00 UTC. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.
Apr 27, 20:53 CDT
The Device Cloud Technology Team has observed a performance degradation impacting the application tier and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
Apr 27, 18:25 CDT