Device Cloud
All Systems Operational
Application and UI ? Operational
Web Services ? Operational
Device Connections ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
The Digi Cloud Operations Team will be performing scheduled maintenance on Device Cloud August 25, 2016 03:00 UTC (August 24, 2016 10:00 PM CDT). The maintenance is an upgrade to the Profile Manager component of Device Cloud. There is no planned interruption to service and no action is required on the part of Customers. Thank you for your continued business.
Posted on Aug 20, 09:52 CDT
Past Incidents
Aug 24, 2016

No incidents reported today.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016
Resolved - The Device Cloud Technology Team has resolved the service disruption issue. The problem began on August 21, 10:12 UTC and was resolved by August 21, 10:26 UTC. During this time, Customers may have experienced difficulty accessing devices or device data.

Root cause investigation is under way, an update on progress and preventative steps instituted will be posted within 24 hours. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.
Aug 21, 05:51 CDT
Monitoring - The Device Cloud Technology Team has restored service and is currently monitoring the platform. Updates will be posted as information becomes available. Thank you for your continued business and patience.
Aug 21, 05:30 CDT
Investigating - The Device Cloud Technology Team has observed a service disruption impacting the entire application and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
Aug 21, 05:23 CDT
Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - Detail:
On August 15, 2016 19:18 UTC, the Device Cloud Technology Team encountered an issue impacting the storage tier. This issue resulted in degraded performance for 27 minutes from 19:18 to 19:45 UTC and a service disruption for 5 minutes from 19:28 to 19:33 UTC. Thank you for your continued business and patience.

Root Cause:
A storage node encountered a brief disruption in its disk sub-system impacting the time-series storage tier. This resulted in the degraded performance and disrupted service of the platform during the time period listed above.

Actions to Prevent Future Incidents:
The Device Cloud Technology Team is updating software associated with the storage tier and enhancing monitoring to detect that specific type of internal failure mode before it impacts the performance of the platform.
Aug 15, 15:23 CDT
Monitoring - The Device Cloud Technology Team has restored service and is currently monitoring the platform. Updates will be posted as information becomes available. Thank you for your continued business and patience.
Aug 15, 14:50 CDT
Investigating - The Device Cloud Technology Team has observed a service disruption impacting the entire application and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
Aug 15, 14:29 CDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.