All Systems Operational
Device Cloud - US ? Operational
Device Cloud - Europe ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Apr 1, 2015

No incidents reported today.

Mar 31, 2015
Completed - Scheduled maintenance for the time listed below has been canceled. Updates will be posted to this status page when a new time has been scheduled. The Digi Cloud Operations Team will also notify Device Cloud users via email prior to the next scheduled maintenance. Thank you for your continued business.
Mar 31, 16:00 CDT
Scheduled - As part of our commitment to provide reliable service, the Digi Cloud Operations Team will be performing maintenance on Device Cloud April 2, 2015 03:00 UTC (April 1, 2015 10:00 PM CDT). Service impact is planned to be no more than 30 minutes. No action is required on your part. Your devices will re-connect automatically. Thank you for your continued business.
Mar 29, 10:16 CDT
Mar 30, 2015

No incidents reported.

Mar 29, 2015

No incidents reported.

Mar 28, 2015

No incidents reported.

Mar 27, 2015

No incidents reported.

Mar 26, 2015
Resolved - Detail:
On March 26, 2015 17:15 UTC, the Device Cloud Technology Team observed a performance degradation impacting the application tier. This resulted in a performance degradation from 17:15 UTC to 19:00 UTC affecting a subset of our customers. Thank you for your continued business and patience.

Root Cause:
Processes running in the database were performing slowly causing device registration and control events to be delayed, in some cases significantly.

Actions to Prevent Future Incidents:
- The Device Cloud Technology Team performed maintenance on the database to clear up the backlog of poorly performing processes
Mar 26, 14:15 CDT
Investigating - The Device Cloud Technology Team has observed a performance degradation impacting the application tier and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
Mar 26, 13:42 CDT
Mar 25, 2015
Resolved - Detail:
On March 26, 2015 01:30 UTC, the Device Cloud Technology Team observed a performance degradation impacting the application tier. This resulted in a performance degradation from 01:30 UTC to 02:55 UTC affecting a subset of our customers. Thank you for your continued business and patience.

Root Cause:
Processes running in the database were performing slowly causing device registration and control events to be delayed, in some cases significantly.

Actions to Prevent Future Incidents:
- The Device Cloud Technology Team performed maintenance on the database to clear up the backlog of poorly performing processes
Mar 25, 22:15 CDT
Identified - The Device Cloud Technology Team has identified the root cause of the performance degradation and is working to bring the issue resolution as quickly as possible. Customers may be experiencing high latency sending or receiving device data. Further updates will be posted as more information becomes available. Thank you for your continued business and patience.
Mar 25, 21:44 CDT
Update - The Device Cloud Technology Team is still working to identify the root cause of the performance degradation and bring it to resolution as quickly as possible. Customers may be experiencing high latency sending or receiving device data. Further updates will be posted as more information becomes available. Thank you for your continued business and patience.
Mar 25, 21:00 CDT
Investigating - The Device Cloud Technology Team has observed a performance degradation impacting the application tier and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
Mar 25, 20:38 CDT
Mar 24, 2015

No incidents reported.

Mar 23, 2015

No incidents reported.

Mar 22, 2015

No incidents reported.

Mar 21, 2015

No incidents reported.

Mar 20, 2015

No incidents reported.

Mar 19, 2015

No incidents reported.

Mar 18, 2015

No incidents reported.