All Systems Operational
Device Cloud - US ? Operational
Device Cloud - Europe ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 23, 2015

No incidents reported today.

May 22, 2015

No incidents reported.

May 21, 2015

No incidents reported.

May 20, 2015
Completed - Scheduled maintenance is complete. Thank you for your continued business and patience during the update.
May 20, 22:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 CDT
Scheduled - The Digi Cloud Operations Team will be performing scheduled maintenance on May 21, 2015 from 03:00 to 03:30 UTC (May 20, 2014 10:00 – 10:30 PM CDT). Service impact is planned to be no more than 10 minutes during that time window. No action is required on your part. Your devices will re-connect automatically. Thank you for your continued business.
May 15, 08:24 CDT
May 19, 2015

No incidents reported.

May 18, 2015

No incidents reported.

May 17, 2015

No incidents reported.

May 16, 2015

No incidents reported.

May 15, 2015
Resolved - Detail:
On May 14, 2015 03:39 UTC the Device Cloud Technology Team encountered an issue impacting the application tier while performing maintenance on the platform. This issue resulted in a service disruption for 90 minutes, from 03:39 to 05:09 UTC. Thank you for your continued business and patience.

Root Cause:
The Device Cloud Technology Team encountered an incompatibility between a component in the storage tier and the application tier during the update. As a result, they were forced to roll back the update and cancel the maintenance.

Actions to Prevent Future Incidents:
- The Device Cloud Technology Team is analyzing the staging and production environments in order to determine how these differences occurred.
- Additional checks are being implemented in the automated update procedure to flag this type of incompatibility and abort the update in the future.
May 15, 00:57 CDT
Monitoring - The Device Cloud Technology Team has resolved the service disruption issue and is monitoring progress as device connections and application services are being restored. The problem began on May 14, 2015 03:39 UTC and was resolved by May 14, 2015 05:09 UTC. During this time, Customers were unable to access Device Cloud or Remote Manager.

Root cause investigation is under way, an update on progress and preventative steps instituted will be posted by May 15, 2015 03:00 UTC. Thank you for your continued business and patience during this incident.
May 14, 00:14 CDT
Update - The Device Cloud Technology Team is still working to resolve the service disruption and bring it to resolution as quickly as possible. Updates will be posted as more information becomes available. Thank you for your continued business and patience.
May 13, 23:42 CDT
Investigating - The Device Cloud Technology Team has encountered issues that are prolonging the expected downtime. Updates will be provided when more information is available. Thank you for your continued business and patience.
May 13, 23:15 CDT
Identified - The Digi Cloud Operations Team is performing maintenance on Device Cloud US May 14, 2015 03:00 UTC (May 13, 2015 10:00 PM CDT). Service impact is planned to be no more than 10 minutes. No action is required on your part. Your devices will re-connect automatically. Thank you for your continued business and patience.
May 13, 22:00 CDT
May 12, 2015

No incidents reported.

May 11, 2015
Resolved - Performance Degradation
The Device Cloud Technology Team has resolved the performance degradation issue. The problem began on May 12, 2015 01:15 UTC and was resolved by May 12, 2015 03:25 UTC. During this time, Customers may have experienced high latency sending or receiving device data.

Root cause investigation is under way, an update on progress and preventative steps instituted will be posted by May 12, 2015 03:00 UTC. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.
May 11, 22:35 CDT
Investigating - The Device Cloud Technology Team has observed a performance degradation impacting the application tier and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
May 11, 22:23 CDT
May 10, 2015

No incidents reported.

May 9, 2015
Resolved - The Device Cloud Technology Team has resolved the issue related managing subscription services. Customers may have encountered issues subscribing to new services or signing up for trial or developer accounts. Thank you for your continued business.
May 9, 14:53 CDT
Update - The Device Cloud Technology Team is still working to resolve the issue. All Device Cloud and Remote Manager services are operational. Some Customers may experience issues when attempting to modify services in their account. Further updates will be provided as more information becomes available. Thank you for your continued business and patience.
May 9, 11:55 CDT
Identified - The Device Cloud Technology Team has observed an issue impacting the application tier and is currently working to resolve the issue. The issue is limited to Customers attempting to manage services. Device communication, web services and device management functionality is unaffected. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
May 9, 10:25 CDT