The Device Cloud Technology Team has resolved the service disruption issue. The problem began on August 21, 10:12 UTC and was resolved by August 21, 10:26 UTC. During this time, Customers may have experienced difficulty accessing devices or device data.
Root cause investigation is under way, an update on progress and preventative steps instituted will be posted within 24 hours. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.
Posted Aug 21, 2016 - 05:51 CDT
Monitoring
The Device Cloud Technology Team has restored service and is currently monitoring the platform. Updates will be posted as information becomes available. Thank you for your continued business and patience.
Posted Aug 21, 2016 - 05:30 CDT
Investigating
The Device Cloud Technology Team has observed a service disruption impacting the entire application and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.