Our partner is applying fixes. Estimated time to completion is 22:00 GMT. We are continuing to monitor at this time.
Posted Nov 11, 2026 - 14:47 CST
Update
We are continuing to investigate this issue.
Posted Nov 11, 2026 - 13:42 CST
Investigating
The Digi Cloud Operations Team has been notified of a service disruption issue that is impacting all eSIM operations. Activating, downloading and enabling eSIM profiles will fail due to a problem with our external eSIM IoT Manager API provider. The problem began approximately Nov 11 18:30:27 2026 GMT.
We are in contact with the provider and will update this incident as we have information.