The Digi Cloud Operations Team has resolved the service disruption issue. The problem began on Dec 12, 2019 3:53 PM UTC and was resolved by Dec 12, 2019 4:41 PM UTC. During this time, Customers may have experienced difficulty accessing devices or device data.
Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.
Posted Dec 12, 2019 - 12:09 CST
Monitoring
The Digi Cloud Operations Team has stabilized the service disruption issue and is monitoring the platform.
Thank you for your continued business and patience during this incident.
Posted Dec 12, 2019 - 11:22 CST
Update
The Digi Cloud Operations Team is working to resolve the service disruption as quickly as possible. We have identified the issue and are working to restore services. Thank you for your continued business and patience.
Posted Dec 12, 2019 - 11:13 CST
Investigating
The Digi Cloud Operations Team has observed a service disruption impacting the entire application and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
Posted Dec 12, 2019 - 10:14 CST
This incident affected: Application and UI, Web Services, and Device Connections.